1. Introduction

Welcome to Mentors Law Entrance Coaching Centre (“Mentors”, “we”, “our” or “us”).
At Mentors, we value the privacy of our students, parents, website visitors and users of our online learning services. This Privacy Policy explains how we collect, use, store, process and protect personal information when you visit our website, register for courses, participate in online tests, access educational materials or use any services provided through www.mentorscoaching.com.
By accessing or using our website and services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal data.
2. Information We Collect
We may collect the following categories of information, depending on how you use our website and services.
2.1 Personal Information
When you register, submit a course enquiry or use our services, we may collect:
Full name of the student.
Mobile number and email address.
City, state or other location details provided by you.
Parent or guardian contact details, where applicable.
Educational qualifications, institution and current academic details.
Course preferences and examination interests, including KLEE, CLAT, CUSAT and other law entrance examinations.

2.2 Account and Learning Information
When you use our online learning platform, we may collect:
Account login and profile information.
Mock test and practice test responses.
Test scores, ranks, progress and performance history.
Course enrolment details and learning activity.
Queries, feedback and communications with our team.
We use this information to provide educational services, track progress and improve the learning experience.

2.3 Payment and Transaction Information
If you purchase a course or other paid service, we may collect relevant transaction details, such as the course purchased, payment status, transaction reference and billing information.
Payments may be processed through third-party payment service providers. We do not intend to collect or store complete card numbers, banking passwords, UPI PINs or other confidential payment authentication credentials on our own systems.

2.4 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:

IP address and browser information.
Device type and operating system.
Pages visited, time spent and navigation activity.
Referring website or campaign source.
Cookies and similar technologies, where enabled.
This information helps us maintain website security, analyse usage and improve our services.

2.5 Information You Provide Voluntarily
We may collect information you choose to provide through contact forms, feedback forms, surveys, promotional registrations, testimonials or other communications.
Please avoid submitting sensitive personal information unless it is necessary for a specific service and there is an appropriate lawful basis for processing it.

3. How We Use Your Information

We may use personal information for the following purposes:
To register students and create user accounts.
To provide online and offline coaching services and educational resources.
To conduct mock tests, quizzes, assessments and practice examinations.
To record test results, track academic progress and provide performance feedback.
To respond to enquiries and provide course-related assistance.
To communicate class schedules, examination updates, study materials and service announcements.
To process course registrations, payments, refunds and related transactions.
To send information about new courses, batches, mock tests, workshops and offers where permitted by law and subject to applicable consent requirements.
To maintain, troubleshoot and improve our website, app and learning systems.
To detect fraud, prevent unauthorised access and maintain the security of our services.
To comply with applicable legal obligations and respond to lawful requests.
We will use personal information only for purposes that are lawful and appropriately disclosed to users.

4. Consent and Marketing Communications

Where required, we will obtain your consent before collecting or processing personal information for the relevant purposes.
If you provide your contact details, we may use them to respond to your enquiry and provide information relating to a course or service you have requested.
Promotional communications, including WhatsApp messages, SMS, telephone calls and emails, will be sent subject to applicable law and any required consent or preferences.
You may opt out of promotional communications at any time by using the unsubscribe facility, where available, or by contacting us. Opting out of promotional messages will not prevent us from sending essential service-related communications where necessary.
You may withdraw consent for processing based on consent by contacting us. Withdrawal will not affect processing lawfully carried out before withdrawal, and we may retain or process certain information where permitted or required by law.

5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Maintain website functionality and user sessions.
Remember preferences and improve usability.
Understand website traffic and visitor behaviour.
Measure the effectiveness of advertising and promotional campaigns.
Improve website performance and security.
We may use analytics tools, advertising platforms or other third-party technologies if enabled on our website.
You can manage cookies through your browser settings and, where provided, our website's cookie preferences. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

6. Sharing of Information

We do not sell personal information to third parties as a business practice.

We may share information with the following categories of recipients when necessary for the purposes described in this policy:

6.1 Service Providers

We may use third-party providers for website hosting, cloud storage, website analytics, communication services, online learning systems, customer support and technical maintenance.

6.2 Payment Service Providers

Where paid services are offered, relevant transaction information may be shared with payment gateways or financial service providers to facilitate payments, refunds and fraud prevention.

6.3 Communication and Marketing Platforms

If enabled and lawfully used, we may share limited information with email, SMS, WhatsApp or advertising platforms to communicate with users or measure campaign performance.

6.4 Legal and Regulatory Authorities

We may disclose information where necessary to comply with applicable law, a valid legal process, a court order or a lawful request from a competent authority.

6.5 Business Transfers

If our organisation undergoes a merger, restructuring or transfer of business operations, relevant information may be transferred where legally permitted and subject to appropriate safeguards.

We expect third-party service providers handling personal information on our behalf to apply appropriate confidentiality and security measures.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services, including examination authorities, educational resources, payment providers and social media platforms.

These third parties operate under their own privacy policies and terms. Mentors is not responsible for the privacy practices, content or security of external websites that we do not control.

We encourage users to review the privacy policies of third-party services before sharing personal information with them.

8. Data Storage, Security and Retention

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Depending on the systems used, these measures may include access restrictions, authentication controls, secure hosting, backups and appropriate security monitoring.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, maintain required records and comply with applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it, subject to applicable law and legitimate retention requirements.

9. Children's Privacy

Our educational services may be used by students under the age of 18.

Where applicable law requires parental or guardian consent or other safeguards for processing a child's personal data, we will implement the required measures before undertaking such processing.

Parents and lawful guardians should supervise the information shared by children online and may contact us regarding a child's personal information.

We will handle children's personal data in accordance with applicable legal requirements, including any applicable restrictions on targeted advertising or other processing involving children.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about the personal data we process about you.

Request correction or updating of inaccurate or incomplete information.

Request erasure of personal data where applicable.

Withdraw consent where processing is based on consent.

Raise a grievance regarding the handling of your personal information.

Nominate another person to exercise applicable rights in circumstances permitted by law.

To exercise an applicable right, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before acting on a request. We will respond within the time limits and in accordance with the requirements prescribed by applicable law.

Certain information may need to be retained where legally required or otherwise permitted.

11. Data Breaches

If we become aware of a personal data breach affecting information handled by us, we will assess and address the incident and take appropriate remedial measures.

Where required by applicable law, we will notify affected individuals and relevant authorities in accordance with the applicable reporting requirements and timelines.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our educational services, website features, data processing practices or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date.

We encourage users to review this page periodically to remain informed about our privacy practices.

13. Contact Us and Grievances

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Organisation: Mentors Law Entrance Coaching Centre

Website: https://www.mentorscoaching.com

Email: [Insert official privacy/contact email address]

Phone: +91 8129048880

Address: Mentors Law Entrance Coaching Centre, SC Bose Road, Kadavanthra, Ernakulam, Kerala, India.

Please include “Privacy Request” or “Privacy Grievance” in the subject line of your email so that we can identify and process your request appropriately.

We will review and respond to privacy-related requests in accordance with applicable law.

14. Governing Law

This Privacy Policy shall be governed by the laws of India, subject to applicable data protection, consumer protection and other relevant legal requirements.

By using our website and services, you acknowledge this Privacy Policy, subject to any consent or other legal requirements applicable to the processing of your personal data.

End of Privacy Policy